Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you shop for fine jewelry with us.

Effective Date: January 1, 2024

Privacy at a Glance

✓ We collect information to process jewelry orders and improve your experience
✓ Your payment and personal data is encrypted and secure
✓ We never sell your personal information to third parties

✓ You can opt out of marketing communications anytime
✓ We use cookies to enhance your shopping experience
✓ You have rights to access, correct, or delete your data

1. Information We Collect

Personal Information You Provide

When you create an account, make a purchase, or contact us, we may collect:

• Full name and contact details
• Email address and phone number
• Billing and shipping addresses
• Date of birth (for age verification)

• Payment information (credit card details)
• Order history and preferences
• Customer service communications
• Product reviews and feedback

Technical Information We Collect Automatically

When you visit our website, we automatically collect:

• IP address and general location
• Device type and browser information
• Operating system and screen resolution
• Pages visited and time spent

• Referral source (how you found us)
• Search terms used on our site
• Cookie and tracking data
• Website interaction patterns

Information from Third Parties

We may receive information about you from:

• Social media platforms (when you log in through them)
• Payment processors and fraud prevention services
• Shipping and delivery partners
• Marketing and analytics partners
• Public databases and data aggregators

2. How We Use Your Information

Primary Business Purposes

Order Processing

Process jewelry orders, handle payments, arrange shipping, and manage returns

Customer Support

Provide customer service, respond to inquiries, and resolve issues

Security & Fraud Prevention

Protect against fraudulent transactions and unauthorized access

Secondary Business Purposes

Marketing Communications

Send newsletters, promotions, and product recommendations (with your consent)

Personalization

Customize your shopping experience and show relevant products

Analytics & Improvement

Analyze website usage to improve our services and jewelry offerings

3. How We Share Your Information

Our Privacy Promise

We never sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is shared only as described below to provide our jewelry services.

Service Providers & Partners

We share information with trusted third parties who help us operate our jewelry business:

• Payment processors (Stripe, PayPal, etc.)
• Shipping companies (FedEx, UPS, DHL)
• Email marketing services
• Customer support platforms
• Website hosting and cloud storage providers
• Analytics and marketing tools

These partners are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law or to protect our rights:

• To comply with legal processes (subpoenas, court orders)
• To respond to government investigations
• To protect against fraud and criminal activity
• To enforce our terms of service
• To protect the safety of our customers and employees

Business Transfers

If our jewelry business is sold, merged, or acquired, customer information may be transferred to the new owner as part of the transaction. You would be notified of any such change.

With Your Consent

We may share your information in other ways with your explicit consent, such as featuring your product reviews or testimonials on our website or social media.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your jewelry shopping experience. Cookies are small text files stored on your device that help our website function properly.

Essential Cookies

Required for basic website functionality, shopping cart, security, and user authentication. These cannot be disabled.

Analytics Cookies

Help us understand how visitors use our website to improve performance and user experience. You can opt out of these.

Marketing Cookies

Used to show you personalized ads and measure advertising effectiveness. You can control these preferences.

Managing Your Cookie Preferences

You can control cookies through your browser settings or our cookie preference center:

• Update preferences in our cookie banner or settings page
• Use your browser's settings to block or delete cookies
• Use private/incognito browsing mode
• Install browser extensions that block tracking

Note: Disabling essential cookies may affect website functionality and your shopping experience.

5. Data Security

Protecting your personal information is our top priority. We implement multiple layers of security to safeguard your data, especially when handling valuable jewelry transactions.

Technical Safeguards

SSL/TLS Encryption

All data transmission is encrypted using industry-standard 256-bit SSL encryption

Secure Payment Processing

We never store credit card information; payments are processed by PCI-compliant providers

Data Encryption at Rest

All stored data is encrypted using advanced encryption algorithms

Firewall Protection

Multiple firewall layers protect against unauthorized access attempts

Operational Safeguards

Access Controls

Limited employee access based on job responsibilities and need-to-know basis

Regular Security Audits

Quarterly security assessments and vulnerability testing by third-party experts

Employee Training

Regular privacy and security training for all staff members

Backup & Recovery

Regular encrypted backups with tested disaster recovery procedures

Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours via email and provide details about what happened, what information was involved, and what steps we're taking to address the situation.

6. Your Privacy Rights

You have important rights regarding your personal information. Depending on your location, you may have additional rights under laws like GDPR, CCPA, or other privacy regulations.

Access Your Data

Request a copy of all personal information we have about you, including your order history, account details, and any other data we've collected.

Correct Your Data

Update or correct any inaccurate personal information in your account or our records. You can do this through your account settings or by contacting us.

Delete Your Data

Request deletion of your personal information, subject to legal requirements for record keeping (such as tax and warranty obligations for jewelry purchases).

Opt-Out of Marketing

Unsubscribe from promotional emails, newsletters, and marketing communications. You'll still receive transactional emails about your orders.

Data Portability

Request your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.

Object to Processing

Object to certain uses of your information, particularly for direct marketing, automated decision-making, or other processing based on legitimate interests.

How to Exercise Your Rights

Contact Methods

• Email: privacy@yourjewelrystore.com
• Phone: 1-800-XXX-XXXX (Privacy Line)
• Online: Use our privacy request form
• Mail: Send written request to our address

Response Timeline

• We respond within 30 days of request
• Complex requests may take up to 60 days
• We'll confirm receipt within 48 hours
• No fee for reasonable requests

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Account Information

Retention Period: While your account is active + 3 years after closure

Includes profile information, preferences, and account settings. Extended retention allows us to reactivate accounts if requested and maintain customer service records.

Transaction & Order Records

Retention Period: 7 years from transaction date

Required for tax compliance, warranty claims, and legal requirements. Includes order details, payment records, shipping information, and jewelry certificates.

Marketing & Communication Data

Retention Period: Until opt-out or 2 years of inactivity

Email preferences, marketing consents, and communication history. Automatically deleted when you unsubscribe or show no engagement for 24 months.

Website Analytics & Cookies

Retention Period: 13-26 months depending on cookie type

Website usage data, analytics cookies, and browsing patterns. Essential cookies expire when you close your browser; analytics cookies are retained for up to 26 months.

Automated Deletion Process

We have automated systems that regularly review and delete data that has exceeded its retention period. However, some data may be retained longer if required by law or for legitimate business purposes such as fraud prevention or legal proceedings.

8. International Data Transfers

As a jewelry business serving customers globally, your information may be transferred to and processed in countries other than your own. We ensure these transfers comply with applicable privacy laws.

Transfer Safeguards

•Standard Contractual Clauses approved by the European Commission
•Adequacy decisions for transfers to countries with adequate protection
•Binding Corporate Rules for transfers within our corporate group
•Your explicit consent for specific transfers when required

Where Your Data May Go

•United States (cloud hosting and payment processing)
•European Union (customer support and analytics)
•Canada (backup storage and disaster recovery)
•Other countries where our service providers operate

9. Children's Privacy

Age Requirement - 13 Years and Older

Our jewelry services are intended for individuals who are at least 13 years of age. We do not knowingly collect personal information from children under 13 years of age.

If you are under 13: Please do not provide any personal information on our website or through our services. Parents or guardians may make purchases on behalf of minors.

If we discover: That we have inadvertently collected information from a child under 13, we will delete that information immediately upon discovery or notification.

Parents/Guardians: If you believe your child under 13 has provided us with personal information, please contact us immediately at privacy@yourjewelrystore.com so we can delete the information.

10. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, payment processors, and other external services. This privacy policy applies only to our jewelry website and services.

Important Notice

We are not responsible for the privacy practices of third-party websites or services. When you click on external links or use third-party services, you are subject to their privacy policies and terms of service.

Common Third-Party Services

• Payment processors (PayPal, Stripe, etc.)
• Social media platforms (Instagram, Facebook)
• Shipping tracking websites
• Product review platforms
• Live chat support services
• Email marketing platforms

Our Recommendation

• Review privacy policies before using external services
• Check what information third parties collect
• Understand how they use and share your data
• Be cautious with personal information sharing
• Contact us if you have concerns about linked services

11. Privacy Policy Updates

We may update this privacy policy from time to time to reflect changes in our business practices, technology, legal requirements, or to provide greater transparency about our data handling practices.

How We'll Notify You of Changes

Minor Changes

• Update the "Last Updated" date
• Post notice on our website
• No additional notification required

Material Changes

• Email notification to registered users
• Prominent website banner notice
• 30-day advance notice when possible
• Request for renewed consent if required

Your Options When We Update This Policy

Continue Using Our Services: Your continued use of our jewelry website and services after policy updates indicates your acceptance of the new terms.

Stop Using Our Services: If you disagree with the updated policy, you can stop using our services and request deletion of your data (subject to legal retention requirements).

Contact Us: If you have questions about policy changes, please reach out to our privacy team for clarification.

12. Contact Us About Privacy

We're committed to addressing your privacy concerns and questions promptly and thoroughly. Please don't hesitate to contact us using any of the methods below.